Improving NPS

Improving NPS Delivering an enhanced customer experience and a radically improved NPS score Get Connected The challenge A large client in the energy sector was struggling with a negative NPS score due to the poor service customers were receiving. They found that they were having to call multiple times in order to resolve their particular […]
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Early Arrears Collections

Early arrears collections Improving a client’s collections conversion rates Get Connected Overview Sigma Connected has a collections conversion rate of over 60%. For this client, once again Sigma demonstrated its ability to set up an early arrears collection service in a fast and efficient manner, surpassing the performance of the client’s internal team whilst improving […]
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