Pre-payment Winter Support Pre-payment Winter Support Get Connected 80 % Call quality score 265 % of collections target Overview How we assisted a large UK energy retailer during a peak winter period with additional pre-payment support. The challenge The winter period traditionally sees an increase in customer contact from pre-payment customers, with the colder weather resulting in people using […]

Even at the best of times, outsourcing can provide significant benefits to a business. At the worst of times, it becomes even more valuable. Not that I’m suggesting these are the worst of times, but Covid has undoubtedly created unique challenges for companies in most sectors (if not all) and contracting service providers offers a […]

Scottish Power and Tonik Case Study Clearing a client’s complaints backlog with a high success rate Get Connected 70 % Tariff retention rate 15 % Repeat call rate Overview Sigma assisted with collections of outstanding debt and improved the customer experience after Extra Energy went into administration. The challenge With Extra Energy going into administration, ScottishPower was appointed […]

With autumn now upon us and winter staring us in the face, October is traditionally the time when energy suppliers start to see an uplift in calls, emails and live chats. But with the well-publicised challenges impacting the UK’s energy sector, we are looking at a far trickier autumn than ever before as companies work […]