Pre-payment Winter Support

Pre-payment Winter Support Pre-payment Winter Support Get Connected 80 % Call quality score 265 % of collections target Overview How we assisted a large UK energy retailer during a peak winter period with additional pre-payment support. The challenge The winter period traditionally sees an increase in customer contact from pre-payment customers, with the colder weather resulting in people using […]
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Why outsource – Discover how outsourcing can benefit your business

With many people still working from home under lockdown, the sheer flexibility that outsourcing affords cannot be understated. Whether you want to build capacity or streamline the operations of your business, contracting a third party to support you could be the solution. Many other businesses like yourselves would agree and our contact centre has doubled […]
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Extra Energy SoLR

Scottish Power and Extra Energy Case Study Clearing a client’s complaints backlog with a high success rate Get Connected 70 % Tariff retention rate 15 % Repeat call rate Overview Sigma assisted with collections of outstanding debt and improved the customer experience after Extra Energy went into administration. The challenge With Extra Energy going into administration, ScottishPower was […]
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Providing outsourced collections for Avon

Avon Providing outsourced collections for Avon Get Connected 80 % Call quality score 265 % of collections target Overview Avon, the global makeup and skin care brand appointed Sigma to improve their collections performance by offering an efficient service – quickly and effectively. The challenge With Avon historically offshoring its collections services to India, Sigma needed […]
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Staff shortages and how businesses should adapt to get through it

It’s certainly no secret that labour shortages across the UK are biting hard and the situation is seeing a negative and hugely worrying impact on the country’s post-pandemic economic recovery. There are several factors contributing to this. Brexit has created a shortage of European labour available to work in the hospitality and leisure sector, amongst […]
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Scottish Power and Tonik Case Study

Scottish Power and Tonik Case Study Clearing a client’s complaints backlog with a high success rate Get Connected 40 Advisors set up in one week Overview Supporting ScottishPower by ensuring a new team of advisors were ready at short notice to deal with Tonik customers after they went into administration. The challenge With Tonik going into administration, ScottishPower […]
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Energy sector crisis – what next for water?

There continues to be extensive debate about the current state of the UK’s energy sector and the turbulent time ahead for many of the energy companies and their customers. Over and above anything, our thoughts continue to go out to anyone who is personally affected. We too have seen natural uncertainty in our own people […]
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Panic stations, and why retailers must plan and prepare

It’s a sad but true fact that since the Covid pandemic and numerous lockdowns took hold in the UK during 2020, our high streets have remained quieter than normal, with the traditional hustle and bustle nothing like pre-pandemic levels. Whist it is fantastic to see our town centres and shopping malls gradually seeing more footfall, […]
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