A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients. Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has […]
- November 24, 2021
- By Press Office
- Business
Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future
There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
- November 11, 2021
- By Press Office
- Blog
Article 2 – Increase in utility cost, pressure and expectations by Government and customers to reduce the cost to end consumer – requires a digital transformation in the utility Sector
The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]
- November 9, 2021
- By Press Office
- Blog, Complaint Management, Finance, ReachOut
Vulnerable customers: How are Sigma reaching out?
The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills or […]
- November 8, 2021
- By Press Office
- Blog, Customer Services, Telecommunications
Self-managed teams and the changing shape of customer service
During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They have been a hugely popular addition to our online […]
- November 5, 2021
- By Press Office
- Acquisition, Blog, Business, Case Studies, Collections, Complaint Management, Contact Centre, CSR, Customer Services, Energy, Finance, News, Offshoring, ReachOut, Resources, Retail, Telecommunications, Travel, Water
Data protection and a potential Whitehall own goal
British businesses have until just before midnight on the 19 November 2021 to provide their feedback to the Department of Digital, Culture, Media and Sport (DCMS) on their paper, ‘Data: a new direction’. Through this public consultation, the government’s aims are wide-reaching with DCMS proposing a series of innovative reforms to the UK’s data protection […]
- November 5, 2021
- By Press Office
- Acquisition, Blog, Business, Case Studies, Collections, Complaint Management, Contact Centre, CSR, Customer Services, Energy, Finance, News, Offshoring, ReachOut, Resources, Retail, Telecommunications, Travel, Water
Article 1 – Australia’s commitment to clean energy requires the Utility sector to introduce a stronger strategic digital capability.
The next five years will be crucial for the Australian utilities sector as it transitions to clean energy. As a country that is relatively playing catchup in the renewable energy space, there’s a lot of ground to make up in a short space of time. And, with a net-zero target looming ahead, the utilities industry […]
- November 4, 2021
- By Press Office
- Acquisition, Blog, Business, Case Studies, Collections, Complaint Management, Contact Centre, CSR, Customer Services, Energy, Finance, News, Offshoring, ReachOut, Resources, Retail, Telecommunications, Travel, Water
Are self-managed teams changing the shape of customer experience?
We are fortunate here at Sigma that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey to support customers during what are unique times. This paper presents a…
- November 2, 2021
- By Press Office
- Acquisition, Blog, Business, Case Studies, Collections, Complaint Management, Contact Centre, CSR, Customer Services, Energy, Finance, News, Offshoring, ReachOut, Resources, Retail, Telecommunications, Travel, Water
COP26’s priorities highlight the importance of our own contributions
With political leaders from all corners of the globe facing a tranche of make-or-break decisions at COP26 in Glasgow, I wanted to take the opportunity to provide an overview of our own efforts to reach net zero here at Sigma Connected, as we work hard to encourage our 3,000 employees to work and do things…