Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future

There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
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Article 2 – Increase in utility cost, pressure and expectations by Government and customers to reduce the cost to end consumer – requires a digital transformation in the utility Sector

The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]
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Self-managed teams and the changing shape of customer service

During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They have been a hugely popular addition to our online […]
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Data protection and a potential Whitehall own goal

British businesses have until just before midnight on the 19 November 2021 to provide their feedback to the Department of Digital, Culture, Media and Sport (DCMS) on their paper, ‘Data: a new direction’. Through this public consultation, the government’s aims are wide-reaching with DCMS proposing a series of innovative reforms to the UK’s data protection […]
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Article 1 – Australia’s commitment to clean energy requires the Utility sector to introduce a stronger strategic digital capability.

The next five years will be crucial for the Australian utilities sector as it transitions to clean energy. As a country that is relatively playing catchup in the renewable energy space, there’s a lot of ground to make up in a short space of time. And, with a net-zero target looming ahead, the utilities industry […]
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Are self-managed teams changing the shape of customer experience?

We are fortunate here at Sigma that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey to support customers during what are unique times. This paper presents a…
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COP26’s priorities highlight the importance of our own contributions

With political leaders from all corners of the globe facing a tranche of make-or-break decisions at COP26 in Glasgow, I wanted to take the opportunity to provide an overview of our own efforts to reach net zero here at Sigma Connected, as we work hard to encourage our 3,000 employees to work and do things…
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