A South African business outsourcing company has created over 1,000 new jobs following a number of large client wins as well as growth from existing clients.
Western Cape based Sigma Connected Group, which offers a blend of offshore and onshore ‘white label’ contact centre services across the energy, water, retail and financial services sectors, has filled almost 1,300 vacancies during 2021 to manage the influx of new contracts.
Over 60% of the new hires have come from disadvantaged backgrounds and communities in Western Cape.
The award-winning company, which is part of the Johannesburg-headquartered Digicall Group, has also confirmed hundreds of additional contact centre and management roles will be added in 2022 with the business looking to expand beyond its Western Cape offices in Diep River and Retreat.
David Neale, managing director at Sigma Connected South Africa said: “Despite the global pandemic we have focused on bringing more employment opportunities over the past 12 months. A variety of new contract wins and organic growth from existing clients, for both South African and international clients, has meant us rapidly accelerating those employment plans.
“We are delighted to add almost 1,300 new people to our teams in Western Cape. They have been fully trained over an intensive three-week period which we hope gives them new life skills and experiences.
“The fact that we have managed to take on hundreds of hugely talented people from disadvantaged backgrounds makes the recruitment drive all the more special, not forgetting being able to promote over 70 people into leadership and support roles this year alone.
“We work very closely to the impact sourcing model which enables large businesses like us to source talent locally and ultimately, help struggling communities to thrive and develop. We hope that gives something back to communities across Western Cape.”
Mr Neale added that Sigma is also working with South African young employment initiative, Shadow Careers, helping to provide work opportunities for excluded and unemployed people aged between 18-34. Over 20 new employees have joined Sigma through Shadow Careers in November alone.
Franco Cotumaccio, Chief Executive Officer and Co-founder of Shadow Careers commented: “The true spirit of partnership that Sigma Connected has brought to the [Shadow Careers] programme has delivered exceptional results, not just from the outset but through the smooth transition of young people into their business where they supported and nurtured them to become part of the Sigma family.”
20 new jobs were also added by Sigma in Johannesburg as we continue to grow our geographical footprint.
Sigma Connected employs 1,600 people between its Diep River and Retreat offices South Africa, with over 4,000 employees in total between South Africa, Australia and the UK.