How a good complaint handling strategy retains customers

How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
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Article 5 – How Utility companies can leverage the advancements in the IoT industry for a better tomorrow

Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing drastically, so Utility companies need to change accordingly if they want to prosper. One of […]
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Midlands firm Sigma Connected donates £1,000 to help the homeless

A Midlands outsourcing firm has donated £1,000 to Birmingham Christmas Shelter to ensure homeless and vulnerable people can be well fed throughout the festive season. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has donated the four-figure sum from its Sigma Connected Community Foundation, which was launched […]
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Article 6 – How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure

Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t broke, don’t fix it”, but the reality is that in many cases legacy infrastructure […]
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Article 4 – Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”

Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and customer engagement. However, the pressing demand for service experiences has led the shift to distributed energy resources (DERs) and […]
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Celebrating Growth – Nathan

Nathan joined the contact centre industry in 2016 when he decided to take a break from his education degree. Within weeks of joining the industry, Nathan became a “Subject Matter Expert” and played a pivotal role in supporting new hires as they entered the business. In 2017 Nathan joined a “future leaders” programme and stepped […]
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Celebrating Growth – Jean Pierre Hansen

Jean Pierre joined the Sigma family in 2019 as a Service Delivery Manager on a “Proof of Concept” Campaign and played an important role in Sigma growing the campaign to more than 400 employees while committing himself to changing the narrative of customer experience for internal and external customers in mind. Jean Pierre began his […]
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