Succeeding Through Strong Customer Service Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this […]

Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]

With an increase in energy bills looming and reports of the price cap taking average bills from £1,277 per year to over £2,000, it’s not just vulnerable customers that are going to be impacted, however the most vulnerable could suffer more severe consequences. At an expected average increase of c£60 per month more customers are […]

It’s no secret that the Covid-19 pandemic has thrown the world of work on its head. There’s now more than eight million people in the UK working from home – including 95% of our UK-based Sigma Connected workforce. But the transition from office to home working is not always a simple one for an employee […]