As part of our ongoing Q&A series, in our latest interview we’ve sat down with South African-based Constance Simmons, Head of Operations for our client E.ON Next, to talk about the innovative solutions she came up with to lead her team and ensure an undisrupted service to customers during the Covid pandemic. Hi Constance. We’d […]
- March 28, 2022
- By Press Office
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for the first time between the UK and Australia – creating 33 new energy positions […]
- March 24, 2022
- By sc_admin
Scottish Power sales
Scottish Power sales How we established an outbound sales team for Scottish Power. Get Connected 80 % Call quality score 265 % of collections target Overview Sigma Connected has an established, and ongoing relationship with ScottishPower specifically in Early Collections. In 2017, we expanded this relationship by establishing an outbound sales team to qualify leads […]
- March 24, 2022
- By sc_admin
- Case Studies, Case Studies, Case Studies
Reducing Direct Debit failures
Reducing Direct Debit failures How we helped reduce high levels of Direct Debit failures Get Connected 80 % Call quality score 265 % of collections target Overview Sigma Connected became the partner of choice for a medium sized energy supplier that wanted to reduce the high volume of Direct Debit failures they were encountering. The […]
- March 24, 2022
- By Press Office
- Resources, Resources
What is a self-managed team and how does it work
What is a self-managed team and how does it work? Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of […]
- March 21, 2022
- By Press Office
- News, News, News, News
Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs
Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which offers ‘white label’ customer contact centre […]
- March 21, 2022
- By Press Office
Sigma Connected appoints specialist to lead its new credit services business
Sigma Connected appoints specialist to lead its new credit services business Business outsourcing provider Sigma Connected has announced the appointment of a new managing director to lead the company’s newly-formed credit services business. Finance and credit expert Jaco Snyman has been appointed to spearhead the company’s new Birmingham-headquartered debt collection agency, McLaren Credit Services. Reporting […]
- March 18, 2022
- By Press Office
Where’s the human element gone in customer service?
What is the human element in customer service and where has it gone? We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, […]
- March 18, 2022
- By sc_admin
Spark Energy Case Study – Training an established energy supplier
Spark Energy Case Study – Training an established energy supplier Get Connected 80 % Call quality score 265 % of collections target ‘Our ‘Right First Time’ percentage has gone up since the training we received, which has been fundamental in giving us the ability to handle calls appropriately.’ – Spark Energy account manager Overview In […]
- March 15, 2022
- By Press Office
Celebrating Growth – Mogamat Tauriq Williams
With a background as a call centre team leader, Mogamat focussed on developing sufficient skills to take the next step in his career, and his hard work paid off when he joined Sigma in 2019. “Joining Sigma was the right choice. Not only does the company display growth, but they listen and actively do things to […]