Putting people first – employees, clients and customers

As part of our ongoing Q&A series, in our latest interview we’ve sat down with South African-based Constance Simmons, Head of Operations for our client E.ON Next, to talk about the innovative solutions she came up with to lead her team and ensure an undisrupted service to customers during the Covid pandemic. Hi Constance. We’d […]
Read More

Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next

28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]
Read More

Scottish Power sales

Scottish Power sales How we established an outbound sales team for Scottish Power. Get Connected 80 % Call quality score 265 % of collections target Overview Sigma Connected has an established, and ongoing relationship with ScottishPower specifically in Early Collections. In 2017, we expanded this relationship by establishing an outbound sales team to qualify leads […]
Read More

Reducing Direct Debit failures

Reducing Direct Debit failures How we helped reduce high levels of Direct Debit failures Get Connected 80 % Call quality score 265 % of collections target Overview Sigma Connected became the partner of choice for a medium sized energy supplier that wanted to reduce the high volume of Direct Debit failures they were encountering. The […]
Read More

What is a self-managed team and how does it work

Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of innovative ways to make the most of their employees’ skills […]
Read More

Sigma Connected appoints specialist to lead its new credit services business

21 Mar 2022 Sigma Connected appoints specialist to lead its new credit services business Business outsourcing provider Sigma Connected has announced the appointment of a new managing director to lead the company’s newly-formed credit services business. Finance and credit expert Jaco Snyman has been appointed to spearhead the company’s new Birmingham-headquartered debt collection agency, McLaren […]
Read More

Where’s the human element gone in customer service?

What is the human element in customer service and where has it gone? We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, […]
Read More

Spark Energy Case Study – Training an established energy supplier

Spark Energy Case Study – Training an established energy supplier Get Connected 80 % Call quality score 265 % of collections target ‘Our ‘Right First Time’ percentage has gone up since the training we received, which has been fundamental in giving us the ability to handle calls appropriately.’ – Spark Energy account manager Overview In […]
Read More

Archives

Categories