Jenelle’s career began in 2013 as a marketing assistant in the publishing industry after completing her diploma in business management. During her tenure Jennelle was responsible for managing the sales team, implementing In 2015 Jenelle joined Sanclare Financial services (now known as Sigma Connected) as a sales agent. After 2 years in the […]
- April 22, 2022
- By Press Office
Celebrating Growth – Zayne Manuels
Before joining Sigma Connected Zayne spent 5 years in boutique agencies managing the full 360 recruitment and business development as a generalist across both white and blue-collar talent attraction and retainment. In August 2020 Zayne joined Sigma Connected as a Talent Acquisition Specialist to assist with the talent search and selection across the […]
- April 19, 2022
- By Press Office
- Blog, Blog, Blog, Blog
How do you manage your team?
Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team. One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
- April 19, 2022
- By Press Office
What makes self-managed teams successful?
In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets. Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
- April 12, 2022
- By Press Office
- News, News, News, News
Sigma Connected bolsters senior management team in South Africa
A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial services and telecommunications sectors, has appointed industry specialist Bevin Sandras to […]
- April 6, 2022
- By Press Office
How do self-managed teams improve job satisfaction?
How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams. Employing innovative team […]
- April 4, 2022
- By sc_admin
- Case Studies
A new energy start-up company and Sigma: a progressive and collaborative partnership
A new energy start-up company and Sigma Get Connected 80 % Call quality score 265 % of collections target Overview Our client was an app-based energy supplier start-up, selling 100% renewable / offset energy at wholesale costs to its members. They ran a lean business, focused on technology and automation, and outsourced processes where possible. […]
- April 4, 2022
- By Press Office
Sigma Connected shortlisted in ten categories for the 2022 Cape BPO Awards
Top BPO Operator Impact Sourcing Top Offshore Campaign Top Technical Innovation Top BPO Operations Manager – Jean-Pierre Hansen Top BPO Quality Professional – Denver Ross Top BPO Support Professional – Aeysha Coetzee Top BPO Team Leader – Sihaam Davids Top BPO Trainer / Coach – Fazlin Jones Top BPO Customer Service Professional – Moegamad Ismail […]
- April 1, 2022
- By Liam Bowmaker-Wood
Do autonomous teams improve the customer experience?
Although the core concept is decades old, autonomous teams have become considerably more popular among large businesses in recent years. Whilst they can potentially create a much better customer experience — since autonomy can allow employees to work more effectively and help them resolve problems faster — this team structure also has its disadvantages. In […]