Celebrating Growth – Jennelle Cleophas

22 Apr 2022 Celebrating Growth – Jennelle Cleophas Meet Jennelle Cleophas, a facilities administrator who has been promoted to governance assurance associate. Jennelle has more than 9 years experience within the BPO and publishing industry and substantial knowledge in sales, facilities, and corporate governance. Jenelle’s career began in 2013 as a marketing assistant in the […]
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Celebrating Growth – Zayne Manuels

22 Apr 2022 Celebrating Growth – Zayne Manuels Meet Zayne Manuels, our recently appointed Recruitment Business Partner who has extensive knowledge in Human Resources, retail, sales, and management across various industries both locally and in international markets. Before joining Sigma Connected Zayne spent 5 years in boutique agencies managing the full 360 recruitment and business […]
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How do you manage your team?

Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team.  One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
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What makes self-managed teams successful?

In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets.  Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
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Sigma Connected bolsters senior management team in South Africa

12Apr 2022 Sigma Connected bolsters senior management team in South Africa A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial […]
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How do self-managed teams improve job satisfaction?

How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams.  Employing innovative team […]
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Do autonomous teams improve the customer experience?

Although the core concept is decades old, autonomous teams have become considerably more popular among large businesses in recent years. Whilst they can potentially create a much better customer experience — since autonomy can allow employees to work more effectively and help them resolve problems faster — this team structure also has its disadvantages. In […]
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