Improving complaint handling by reducing re-opened & escalated complaints

Improving complaint handling by reducing re-opened & escalated complaints Get Connected 80 % Call quality score 265 % of collections target Overview As part of our ongoing continuous improvement activity for a major energy provider, Sigma Connected produces detailed analytics reports of service delivery in real time. When reviewing the reports, the operations team at […]
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Nompumelelo Nyawo joins Sigma Connected to develop South African presence

Nompumelelo Nyawo joins Sigma Connected to develop South African presence A South African business outsourcing provider has announced the appointment of a new director who will be responsible for bringing in new clients and delivering growth across the country’s domestic market. Sigma Connected South Africa, which offers expertise in customer contact and collections across South […]
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West Midlands children’s charity benefits from £1,000 donation

West Midlands children’s charity benefits from £1,000 donation A Midlands business outsourcing firm has donated £1,000 to a charity which supports vulnerable and distressed children across the region. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has donated the four-figure sum to Mentor Link. The money will […]
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Beating recruitment problems in today’s industry

How to overcome recruitment problems in today’s financial industry The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from the recruitment technology provider Broadbean, the number of professionals applying for new jobs fell 37% between February 2021 and February 2022, while vacancies spiked […]
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Help your customers: 5 ways to deal with debt

Help your customers: 5 ways to deal with debt The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, […]
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Celebrating Growth – Iqra Arshad

A hugely popular colleague here at Sigma Connected, Iqra Arshad joined us three years ago and has gone on to become a Team Manager. The 25-year-old from Birmingham is one of a number of employees who have joined us through Impact Sourcing – an initiative which sources high potential, long-term unemployed people who struggle to […]
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Handling customer complaints in Financial Services

How to Handle Handling an Increase in Customer Complaints in Financial Services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due […]
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How financial institutions can help customers dealing with money problems

How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]
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Supporting positive mental health and wellbeing

The increasingly high-profile Mental Health Awareness Week will take place between 9-15 May and this year will explore wellbeing and loneliness in our communities. Here at Sigma Connected, we have a multi-level strategy for not only promoting mental health awareness, but also to truly support our employees – which includes our successful Mental Health First […]
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