Sigma Connected celebrates multiple wins at Cape BPO Awards

31 May 2022 Sigma Connected celebrates multiple wins at Cape BPO Awards Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s most prestigious industry awards. Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the […]
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What role must brands play to support customer wellbeing

What role must brands play to support customer wellbeing? How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just about every platform, brands […]
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Improving complaint handling by reducing re-opened & escalated complaints

Improving complaint handling by reducing re-opened & escalated complaints Get Connected 80 % Call quality score 265 % of collections target Overview As part of our ongoing continuous improvement activity for a major energy provider, Sigma Connected produces detailed analytics reports of service delivery in real time. When reviewing the reports, the operations team at […]
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Nompumelelo Nyawo joins Sigma Connected to develop South African presence

Nompumelelo Nyawo joins Sigma Connected to develop South African presence 24 May 2022 A South African business outsourcing provider has announced the appointment of a new director who will be responsible for bringing in new clients and delivering growth across the country’s domestic market. Sigma Connected South Africa, which offers expertise in customer contact and […]
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West Midlands children’s charity benefits from £1,000 donation

West Midlands children’s charity benefits from £1,000 donation 23 May 2022 A Midlands business outsourcing firm has donated £1,000 to a charity which supports vulnerable and distressed children across the region. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has donated the four-figure sum to Mentor Link. […]
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Beating recruitment problems in today’s industry

How to overcome recruitment problems in today’s financial industry The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from the recruitment technology provider Broadbean, the number of professionals applying for new jobs fell 37% between February 2021 and February 2022, while vacancies spiked […]
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Help your customers: 5 ways to deal with debt

Help your customers: 5 ways to deal with debt The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, […]
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Celebrating Growth – Iqra Arshad

12 May 2022 Celebrating Growth – Iqra Arshad A hugely popular colleague here at Sigma Connected, Iqra Arshad joined us three years ago and has gone on to become a Team Manager. The 25-year-old from Birmingham is one of a number of employees who have joined us through Impact Sourcing – an initiative which sources […]
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