Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s most prestigious industry awards.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.

The awards highlighted both company and individual successes within Sigma from over the past 12 months, with the Group’s CEO describing the multiple wins as “another proud milestone” in the history of the company, which is part of South Africa’s Digicall Group.

In the individual awards, the Group’s Regional Chief Financial Officer Justus Fourie took home the respected ‘Bossin’ Award, whilst communications and engagement expert, Aniqah Hattas, won the Future Leader title. Training and development expert Fazlin Jones won the Top Trainer Award, with her colleague Denver Ross winning the Top Quality Professional.

Samuna Andrews was also recognised as the Top BPO Collections Professional category, and Abdul-Muiz Abrahams for the Top WFM Professional.

As a business, Sigma was also awarded a corporate trophy for Impact Sourcing and a special recognition was given for the Top Emerging BPO and Top Community Spirit.

Gary Gilburd, CEO of Sigma Connected Group said: “The Cape BPO Awards are one of the most prestigious in the industry’s annual calendar so we are absolutely delighted and so proud to have come away with so much recognition and respect for the job we are doing.

“Aside from the corporate awards which are the icing on the cake, the individual awards are by far the most special. Each of those are so well-deserved and represent the success and hard work from everyone at Sigma Connected in the past year across Western Cape.

“The award wins are yet another proud milestone in the history of Sigma Connected and it will help our drive for further growth for the rest of this year and into 2023.”

The award wins follow Sigma Connected winning a variety of other industry awards in the past year – both in the UK and South Africa. Those included Sigma’s Constance Simmons and Aeysha Coetzee being recognised in the country’s Red Ladder Women Awards earlier this year.

Last year, the company was awarded the Broad Based Black Economic Empowerment (B-BBEE) New Compliance Certification – Level 1 by the Government for its work to support people from disadvantaged backgrounds.

For more information on the Sigma Connected Group and its services readers can visit www.sigmaconnected.com/za

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