Improving NPS

Improving NPS Delivering an enhanced customer experience and a radically improved NPS score Get Connected The challenge A large client in the energy sector was struggling with a negative NPS score due to the poor service customers were receiving. They found that they were having to call multiple times in order to resolve their particular […]
Read More

Early Arrears Collections

Early arrears collections Improving a client’s collections conversion rates Get Connected Overview Sigma Connected has a collections conversion rate of over 60%. For this client, once again Sigma demonstrated its ability to set up an early arrears collection service in a fast and efficient manner, surpassing the performance of the client’s internal team whilst improving […]
Read More

Energy Client – Complaint Management

Complaint Management Clearing a client’s complaints backlog with a high success rate Get Connected 40 % Higher close rates 9980 Higher close rates The challenge A leading provider in the energy sector received a high volume of complaints and lacked the resources internally to deal with the backlog that was mounting up. The IT system […]
Read More