Consumer vulnerability – an insightful panel discussion

Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended the breakout session, and for the positive […]
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The UK energy market ‘crisis’

Anyone reading the news today in the UK will have seen the extensive headlines and reporting on mounting fears for the country’s energy market, with FTSE stocks falling and companies struggling. With gas prices up 70% in a little over a month, some energy providers face bankruptcy and there is even talk of a multi-billion-pound […]
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ReachOut wins CSA innovation award

I am delighted to announce that last week Sigma Connected was the proud winner of the Innovation Award at the 2021 CSA Awards. This prestigious award was for our hugely successful ReachOut initiative, which is helping a growing number of our UK clients engage with customers who potentially have problem debt.  Over the past year, […]
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Sigma to plant a forest of trees to recognise employee growth

Environmental tree planting project helps Sigma celebrate new staff A unique partnership has seen a forest of 1,000 trees being planted to celebrate new staff joining an award-winning business outsourcing provider. Sigma Connected has purchased a forest of young trees with the dual aim of helping to cut carbon emissions and to celebrate new colleagues […]
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Energy switching and the role providers can play

It’s widely known across the industry that around half of the UK’s population switch energy suppliers regularly as they look for the best deal and better service. This “engaged” 50% have often painstakingly researched their next move, compared prices online, or taken advice from friends and family. But what about the other 50% who don’t […]
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