Training an established supplier

Training an established supplier How we helped Spark Energy develop a bespoke and comprehensive training programme, to maximise collections opportunities. Get Connected ‘It was brilliant. The activities will help bring enthusiasm and the discussions will give everyone the skills they need going forward.’ – Spark Energy customer services advisor Overview Launched in 2008, Spark Energy […]
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The Housing Ombudsman Service dispute resolution

Dispute Resolution How we helped the Housing Ombudsman Service deal with a backlog of escalated disputes relating to complex tenancy agreements. Get Connected ‘From Sigma we have learnt further insights in terms of a professional approach to service development and service delivery and of consideration of flexible operating models to meet customer demand.’ – Director […]
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Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future

There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
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ReachOut Energy case study

ReachOut How our groundbreaking ReachOut service helped a leading energy company’s customers struggling with debt Get Connected 15 % Positive engagement 20 % Back in touch with client Overview With the coronavirus pandemic triggering financial difficulties for many people, Sigma’s groundbreaking ReachOut service has been used to assist a leading energy company’s members struggling with debt. The […]
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DCA Panel Management

DCA Panel Management How we helped launch a debt collection and recoveries panel Get Connected Overview How we helped one of the UK’s leading energy suppliers launch a debt collection and recoveries panel, increasing revenue collected as well as saving money overall. The challenge Collections had stagnated for our client within the traditional DCA model […]
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Complaint Management

Complaint Management Driving a better customer experience through improving a complaint management service Get Connected Overview Driving a better customer experience through improving a complaint management service. The challenge Our client, a leading energy company, was struggling to deal with the volume and complexity of complaints it was receiving, especially those relating to Smart Meters. […]
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Smart meter remote commissioning

Smart meter remote commissioning How we helped save costs by implementing a remote commissioning process Get Connected Overview How we helped a large energy supplier save costs by implementing a remote commissioning process for its newly installed Smart Meters. The challenge In order to meet a long-term requirement that all customers must have a working Smart […]
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Smart Meter Appointments

Smart Meter Appointments How we assisted with smart meters and installations Get Connected Overview How we assisted a large UK energy supplier in its drive to communicate with customers about the benefits of Smart Meters and installations. The challenge Energy suppliers in the UK are required to offer all customers Smart Meters by December 2021. Longer […]
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Water Revenue Assurance Case Study

Water Revenue Assurance How we assisted our client with a revenue assurance programme Get Connected ‘Despite some of the challenges we have all faced during the pandemic, we cannot ignore what a massive success this has been.’ The challenge Our client provides water and wastewater services to approximately 3.2 million homes. With a higher than average level […]
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