Midlands refugee charity benefits from £1,000 Sigma donation

29 Jun 2022 Midlands refugee charity benefits from £1,000 Sigma donation A Midlands-based business outsourcing firm has donated £1,000 to a charity which provides free guidance and advice on immigration, destitution and homelessness across Birmingham and the Black Country. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, […]
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Supporting positive mental health and wellbeing

20 Jun 2022 The increasingly high-profile Mental Health Awareness Week will take place between 9-15 May and this year will explore wellbeing and loneliness in our communities. Here at Sigma Connected, we have a multi-level strategy for not only promoting mental health awareness, but also to truly support our employees – which includes our successful […]
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National Youth Day audience with President as Sigma Connected is hailed for tackling unemployment

17 Jun 2022 National Youth Day audience with President as Sigma Connected is hailed for tackling unemployment A Western Cape business outsourcing company has attended a high-profile event where President Cyril Ramaphosa asked about the industry and the firm’s growth plans, as well as praising the company for its ongoing work to tackle youth unemployment. […]
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Smart meters: A solution to the energy crisis

Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
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Speeding up smart meter installation

Speeding up smart meter installation Energy companies will likely appreciate the extra time the UK government has allowed for its smart meter rollout. However, it’s still crucial that companies make the installation process as simple and streamlined as possible to ensure that they meet the deadline, regardless of the extra time provided by the delay. So […]
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Sigma Connected helps KFM and LottoStar make history with R35,000 charity donation

15 Jun 2022 Sigma Connected helps KFM and LottoStar make history with R35,000 charity donation Business outsourcing provider Sigma Connected and its senior directors have made a significant donation to the historic KFM and LottoStar radiothon which has raised South Africa’s largest amount of money ever in a 12-hour period. Sigma Connected, which is based […]
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How To Deliver Exceptional Customer Service

From ‘good’ to ‘great’: How to start delivering exceptional customer service The energy sector is currently facing existential challenges. Though wholesale gas prices have gone up, price caps are forcing suppliers to sell at a loss. Consumers are also increasingly worried as new inflation highs mean they’re still struggling to make ends meet despite government […]
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The difference between good and great customer service

The difference between good and great customer service The world of customer service has changed considerably in the last decade. It used to be that companies could rely on offering a good product at a reliable price – get that balance right, and the business should be on track to succeed. However, in a digital […]
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Can you trust an outsource partner to manage your complaints?

Can you trust an outsource partner to manage your complaints? The key to overall success is finding a partner that shares common values and ethos with your business, whose management you can trust and work with, where the outsourcer will positively enhance your brand and reputation. At a point where the customer experience is already […]
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