about Sigma Connected UK Contact Us About Us Sigma delivers a wide range of customer contact solutions for some of the largest and most well known brands. Read More

About Us

Sigma is an innovative business process outsourcing provider historically specialising in credit and customer management. Founded in 2011, the business has grown rapidly and provides a range of services including:

Early Arrears collections
Late stage panel management
Ad-hoc revenue driving campaigns
Vulnerable customer identification & handling
Debt sale brokering
Specialist staff training
Outsourced Quality Assurance resource
Data enhancement & behavioural scoring
Back-office support
Outsourced Customer Services
Complaint and query management
Customer surveys
Inbound and outbound sales
Offshore customer contact solutions
With a particular focus and expertise within the energy utility sector, Sigma also works with clients across a broad spectrum of other industry sectors including water, financial services, retail and telecommunications.
Sigma does not provide ‘off-the-shelf’ products and each client receives a solution which is bespoke to their needs. We work flexibly with our clients, adapting and tailoring our solutions as their requirements develop over time; this benefits our clients and their customers and is the reason why we have expanded and maintained our existing client relationships over a long period of time.
An award winning business, Sigma received two major accolades at the 2016 Utilities and Telecoms Awards hosted by Credit Strategy, claiming both the Best Joint Customer Service Initiative and Best Outsourcing Initiative of the Year honours. In November 2016, Sigma was also awarded Outsourcing Partnership of the Year at the Midlands and Yorkshire Contact Centre Forum annual awards and we were shortlisted for Credit Strategy’s Outsourcing Initiative of the Year Award in 2017.
An FCA regulated business, Sigma is ISO 27001 certified in relation to its Information Security Management System; ISO 9001 certified in relation to its Quality Management System; and is PCI DSS compliant.

About The Group

Digicall logo

The Digicall Group is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.