Gary is a founding member of Sigma since setting up the business with Mike Harfield in 2011. Gary has been the CEO for 3 years and takes the lead with external relationships and investor strategy.
Gary has over 25 years’ experience running large contact centres across the UK and in South Africa with a specialism in early arrears and debt collection. Over the last 14 years he has worked with the majority of the Energy Big 6. Gary remains very active with all Sigma’s client engagements and continues to lead on new business opportunities for the group.
With more than 20 years of industry experience, including 12 as a Senior Manager, Mike is ultimately responsible for Sigma’s operational development and strategy, including technical infrastructure, operational teams, contact solution / dialler, IT risk management, MI production, process automation and physical growth.
Mike is a founding member of Sigma. Prior to this Mike founded consumer trace business Regent Recoveries and was a Senior Manager within leading debt recovery law firm HL Solicitors.
Andrew was appointed CFO in April 2015, assuming responsibility for the strategic financial management of the group. Prior to this, Andrew spent 3 years as Head of Finance where he had day to day oversight of the finance function and successfully built out the operational finance platform.
Before joining Sigma, he spent eight years with HomeServe in a number of UK Group roles. He is also a Member of the Institute of Chartered Accountants in Scotland.
Ben has 20 years’ experience in Board Director and NED roles across Retail Utilities and BPO across both large corporate and private companies.
Prior to joining Sigma in 2019 Ben was trouble shooting in the Energy sector, supporting turn around and new start ups.
Within the Sigma Connected Group Ben has day to day responsibility for Sales, Marketing, Client Services and PMO across the entire Sigma Connected Group which include the UK, South Africa and Australia.
Jason has over 25 years’ of driving strategic, transformational change across diversified businesses and sectors. He has joined Sigma Connected to use his leadership skills to establish the business in Australia.
With an aptitude for building and sustaining trust-based, shared-value partnerships, Jason brings a depth of service offering, experience of driving high performance teams and a flexible approach to adapt to changing client requirements to our Australian business.
Nigel has over 20 year’s IT Management experience in white label global outsourcing, supporting locations in Europe, Africa, Asia Pacific and South America.
Experienced in global deployment and management of global telephony and multimedia solutions for major global brands.
Nigel has extensive experience in shaping and delivering high-performing digital landscapes. Utilising a diverse and innovative mix of technology, Nigel executes critical initiatives to create state of the art solutions that enhance productivity, economic prosperity and competitiveness for our clients.
Located in Sydney, Ryan leads our Australian growth and development team.
With over 15 years of client management experience across Asia Pacific & North America, Ryan has a passion for exceeding client expectations, delighting their customers, and improving operational KPIs at the lowest overall costs to serve.
Across Australia & New Zealand, Ryan has partnered with many leading brands across the energy, retail/eCommerce, travel/hospitality, financial services, hypergrowth/start-up, SMB, logistics, and communications & media industries.