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  • September 22, 2021
  • By Press Office
  • Acquisition AUS, Blog, Collections, Contact Centre

Consumer vulnerability – an insightful panel discussion

Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended the breakout session, and for the positive […]
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Jason Cowan

Regional Managing Director, Australia

Jason has over 25 years’ of driving strategic, transformational change across diversified businesses and sectors. He has joined Sigma Connected to use his leadership skills to establish the business in Australia.

​With an aptitude for building and sustaining trust-based, shared-value partnerships, Jason brings a depth of service offering, experience of driving high performance teams and a flexible approach to adapt to changing client requirements to our Australian business.

David Neale

Regional Managing Director, South Africa

David is a multi-award-winning leader with a proven track record of success with several FTSE 50 and challenger brands in both B2B and B2C markets. David has over 20 year’s experience within both the UK and offshore locations and has built a reputation for business turnaround and recovery. David is responsible for our South Africa operations effectiveness around delivery and performance.

Andrew Law

Chief Financial Officer

Andrew was appointed CFO in April 2015, assuming responsibility for the strategic financial management of the group. Prior to this, Andrew spent 3 years as Head of Finance where he had day to day oversight of the finance function and successfully built out the operational finance platform.

Before joining Sigma, he spent eight years with HomeServe in a number of UK Group roles. He is also a Member of the Institute of Chartered Accountants in Scotland.

 

 

Ryan Rayner

Head of Strategy and Growth

Located in Sydney, Ryan leads our Australian growth and development team.

With over 15 years of client management experience across Asia Pacific & North America, Ryan has a passion for exceeding client expectations, delighting their customers, and improving operational KPIs at the lowest overall costs to serve.

Across Australia & New Zealand, Ryan has partnered with many leading brands across the energy, retail/eCommerce, travel/hospitality, financial services, hypergrowth/start-up, SMB, logistics, and communications & media industries.

 

Nigel Clarke

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Nigel has over 20 year’s IT Management experience in white label global outsourcing, supporting locations in Europe, Africa, Asia Pacific and South America.

Experienced in global deployment and management of global telephony and multimedia solutions for major global brands.

Nigel has extensive experience in shaping and delivering high-performing digital landscapes. Utilising a diverse and innovative mix of technology, Nigel executes critical initiatives to create state of the art solutions that enhance productivity, economic prosperity and competitiveness for our clients.

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    Justus Fourie

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    Justus qualified as a Chartered Accountant in 2000 after which he spent 5 years in the UK at PwC largely focusing on multi-national technology companies. He then went on to work for PwC in New York City, returning to his native South Africa in 2008.

    Justus joined the Digicall Group in 2009 and since moved up the ranks within the group and taken on financial responsibility for Sigma Connected South Africa.

    Justus overseas all the financial reporting for Sigma’s Cape Town business as well as having responsibility for all Sigma’s South African real estate.

    Ian Gerleman

    Chief Technology Officer

    With over 20 years’ experience in IT across a range of industries, from start-ups to large enterprises, Ian’s roles have spanned all aspects of technology, architecture and strategy. Ian comes with a degree in Physics and Electronics and a PhD in semiconductor technology.

    He specialises in enabling business process and innovation through effective use of technology. He also has a strong technical background including security, networking, infrastructure operations, datacentre design and software development.

    Ben Jones

    Chief Commercial Officer

    Ben has 20 years’ experience in Board Director and NED roles across Retail Utilities and BPO across both large corporate and private companies.

    Prior to joining Sigma in 2019 Ben was trouble shooting in the Energy sector, supporting turn around and new start ups.

    Within the Sigma Connected Group Ben has day to day responsibility for Sales, Marketing, Client Services and PMO across the entire Sigma Connected Group which include the UK, South Africa and Australia.

    Mike Harfield

    Chief Operational Officer

    With more than 20 years of industry experience, including 12 as a Senior Manager, Mike is ultimately responsible for Sigma’s operational development and strategy, including technical infrastructure, operational teams, contact solution / dialler, IT risk management, MI production, process automation and physical growth.

    Mike is a founding member of Sigma. Prior to this Mike founded consumer trace business Regent Recoveries and was a Senior Manager within leading debt recovery law firm HL Solicitors.

    Gary Gilburd

    Chief Executive Officer

    Gary is a founding member of Sigma since setting up the business with Mike Harfield in 2011. Gary has been the CEO for 3 years and takes the lead with external relationships and investor strategy.

    Gary has over 25 years’ experience running large contact centres across the UK and in South Africa with a specialism in early arrears and debt collection. Over the last 14 years he has worked with the majority of the Energy Big 6. Gary remains very active with all Sigma’s client engagements and continues to lead on new business opportunities for the group.

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