Financial services

Deep expertise in the financial services sector

Helping financial organisations deliver excellent customer experience no matter what challenges the sector is facing.

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In partnership with the financial services sector

With many businesses growing and recruiting, and following the rise in remote working, employees in the financial services industry are not restricted by location. This makes it easier to find a job, get a competitive salary and, ultimately, move jobs.

At Sigma Connected, we have experts in contact centre solutions in the financial services sector, and our outsourcing services can provide your organisation with the skilled extra resources you need. We specialise in customer services, collections, complaint management and problem debt engagement.

But at Sigma, we do things a little differently, connecting with people and building long-term relationships to find customer contact solutions.

We have retained the core values we held from the start and we have the industry experience and the resources to find the best solutions for you. We work together with your team, growing with your company as your needs change.

Industry expertise

Jaco Synman
Director of financial services

Jaco has spent the last 20 years in the financial services sector, gaining a deep understanding of consumer finance and retail banking. He uses this experience to help other financial services companies achieve success through outsourcing their customer contacts to Sigma Connected.

Hybrid operational delivery model

There is shared infrastructure and seamless collaboration between our customer service teams in the UK and South Africa. This blended approach results in reduced costs, and we pass these savings on to you. In the financial services sector, which requires VAT to be paid on third-party services, these cost savings can make a real difference for you and your company.

Our services to the financial services sector

Customer services
We offer a joined-up approach to customer conversations across all channels, delivering a high-quality customer experience
Collections
We can take on as much or as little of your collections process as you need. We can also look after your credit card or unsecured loan portfolio, vehicle finance, insurance premium finance or mortgages
Complaint management
We have the expertise to handle complaints early, before they escalate, to support your customer retention strategy
Problem Debt Engagement
Our specialist unique service, ReachOut, helps when you are unable to contact your customers with debts. Sensitive and proactive, our approach engages with your customers, builds trust, advises them of the support available to them and improves outcomes for all parties

Get in touch, we’d love to hear from you

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