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Sigma is trusted by its financial services clients
The financial services sector has undergone considerable change over the last 15 years. Such as, increased regulation and public scrutiny, greater competition from start-ups and retailers (such as supermarkets), and a marked shift towards digitalisation and mobile communications.
Sigma is trusted by its financial services clients to deliver a range of services in a space undergoing significant change. Working in partnership, Sigma provides flexible contact solutions designed to meet the differing needs of a diverse customer base.
Benefits of our approach:
Sigma can deliver a complete end-to-end outsource solution from sales and early arrears to customer retention and late-stage collections. Alternatively, many clients utilise our expertise to support them in particular areas such as complaint management or customer retention.
Your business is different in comparison to your competitors! This is because our services are not delivered “out of the box”. Instead, they are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.
Sigma can demonstrate genuine improvements in internal NPS and ‘Rant & Rave’ scores, for its clients. Our Customer Advisors are focused on the customer journey and ensure that brand integrity is maintained at all times.
Sigma has developed a unique ‘value-add engine’, which enhances data, informs and improves processes on an ongoing basis. The result - efficiency improvements and cost reductions.
