Telecommunications The telecommunications sector has been dominated by change
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Sigma works in partnership with its clients to deliver a truly flexible and tailored service

The telco sector has been dominated by change driven by technological developments, regulatory scrutiny and the need to address customer’s data security and privacy concerns. In addition, the expanded use of mobile devices coupled with an increased demand for high-bandwidth applications also puts pressure on the existing broadband network.

The telecommunications market is competitive. However, the opportunities are huge in an environment where it is predicted that: 9 out of 10 adults in developed markets will have a smartphone within the next five years.

Sigma works in partnership with its clients to deliver a truly flexible and tailored service.

Benefits of our approach:

Sigma can deliver a complete end-to-end outsource solution from sales and early arrears to customer retention and late-stage collections. Alternatively, many clients utilise our expertise to support them in particular areas such as complaint management or customer retention.
Your business is different in comparison to your competitors! This is because our services are not delivered “out of the box”. Instead, they are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.
Sigma can demonstrate genuine improvements in internal NPS and ‘Rant & Rave’ scores, for its clients. Our Customer Advisors are focused on the customer journey and ensure that brand integrity is maintained at all times.
Sigma has developed a unique ‘value-add engine’, which enhances data, informs and improves processes on an ongoing basis. The result - efficiency improvements and cost reductions.

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