Improving the cash-flow of our clients’ businesses
Sigma offers a range of credit management services for collecting debts, from early-stage collections to late-stage collections, panel management and debt sale brokering. Some clients appoint us to manage the entire end-to-end process. In contrast, others will utilise different aspects of our service offering in line with their internal resource to deliver outstanding results.
Services typically involve, the provision of dedicated teams of specialist customer advisors conducting a range of outbound and inbound dialling campaigns – but are always tailored to meet each client’s requirements.
Our core service offering, is the provision of a dedicated team of Customer Advisors, that are specialists in collecting revenue at an early stage of the arrears process. The bulk of our work in this area is conducted on behalf of Energy utility companies, and is done so, on a ‘white label’ basis.
The current economic climate has negatively impacted many consumers financially. Our specialist teams are equipped with the skill set required to, identify and manage customers that may be vulnerable or are suffering financial hardship, so that the outcomes and resolutions provided are appropriate.
For many reasons, some customers may not engage during the early arrears collections process, but that does not mean that these customers’ accounts should be written off. On the contrary, a targeted and professional approach to these accounts can yield positive collections results. At the same time, ensuring that customers are treated fairly, that payment arrangement is appropriate and according to each customer’s circumstances.
Sigma is experienced at managing expert panels of Debt Collection Agents who specialise in collecting different types of debt. We assemble, audit, and performance manage panels on behalf of our clients, ensuring that the customer journey is at the forefront of any collections process.