Celebrating Growth – Jennelle Cleophas

  Jenelle’s career began in 2013 as a marketing assistant in the publishing industry after completing her diploma in business management. During her tenure Jennelle was responsible for managing the sales team, implementing   In 2015 Jenelle joined Sanclare Financial services (now known as Sigma Connected) as a sales agent. After 2 years in the […]
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Celebrating Growth – Zayne Manuels

  Before joining Sigma Connected Zayne spent 5 years in boutique agencies managing the full 360 recruitment and business development as a generalist across both white and blue-collar talent attraction and retainment.   In August 2020 Zayne joined Sigma Connected as a Talent Acquisition Specialist to assist with the talent search and selection across the […]
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How do you manage your team?

Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team.  One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
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What makes self-managed teams successful?

In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets.  Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
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Sigma Connected bolsters senior management team in South Africa

A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Sigma Connected, which offers expertise in customer contact, collections and sales across the energy, water, retail, financial services and telecommunications sectors, has appointed industry specialist Bevin Sandras to […]
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How do self-managed teams improve job satisfaction?

How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams.  Employing innovative team […]
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Putting people first – employees, clients and customers

As part of our ongoing Q&A series, in our latest interview we’ve sat down with South African-based Constance Simmons, Head of Operations for our client E.ON Next, to talk about the innovative solutions she came up with to lead her team and ensure an undisrupted service to customers during the Covid pandemic. Hi Constance. We’d […]
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What is a self-managed team and how does it work

What is a self-managed team and how does it work? Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of […]
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