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Celebrating Growth – Nathan

Meet Nathan, One of our newly appointed operations managers for our “Proof of Concept” campaigns. Nathan joined the contact centre industry in 2016 when he decided to take a break from his education degree. Within weeks of joining the industry, Nathan became a “Subject Matter Expert” and played a pivotal role in supporting new hires […]
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Celebrating Growth – Jean Pierre Hansen

Jean Pierre Hansen is one of our newly appointed Operations Managers. His Career in the BPO industry began in 2012 and in less than a year he became a Team manager. JP used his leadership position as a tool to represent, empower and challenge the narrative of the LGBTQ+ community within the workplace. This took […]
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Day In The Life Of A ReachOut Pathfinder

Our ground-breaking ReachOut initiative has won two industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible support. A vital and integral part of ReachOut’s success are our very own […]
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Celebrating Growth – Tareeq Salie

Meet Tareeq, our recently appointed Operations Manager on one of our financial services campaigns. Tareeq’s journey with Sigma began in 2010 when we were known as “First Credit Services” as an Advisor. In 2013 he took a leap of faith and applied for a team manager position in which he was successful. Tareeq utilised his […]
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Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future

There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
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Article 2 – Increase in utility cost, pressure and expectations by Government and customers to reduce the cost to end consumer – requires a digital transformation in the utility Sector

The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]
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Vulnerable customers: How are Sigma reaching out?

The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK.   Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills […]
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