Retail

  • Home
  • Case Studies Categories
  • Retail
Retail

Avon Retail

1 % Call quality score 1 % of collections target “Sigma provide fantastic customer service and deliver an excellent recovery rate on a high volume portfolio.” – Avon Overview Avon, the global makeup and skin care brand appointed Sigma to improve their collections performance by offering an efficient service – quickly and effectively. The challenge […]
Read More
Early Arrears Collections

Early Arrears Collections

Case Studies Retail Client – Early Arrears Collections Overview 15 dedicated FTE White label, on Sigma systems, covering: Early Arrears Collection – inbound and outbound Full Dunning Cycle – letter, SMS, email & IVR Utilising Client Email System and Payment Gateway – for consistency of customer experience Trialling ‘Cloud’ Lettering – delivered via SMS Workflow […]
Read More