“It was brilliant. The activities will help bring enthusiasm, and the discussions will give everyone the skills they need going forward.”
– Spark Energy customer services advisor.
Pure Planet’s training material initially focussed mainly on processes, while soft skills and call handling were limited.
Customer Service advisors needed to get up to speed quickly in order to secure early positive reviews, but Pure Planet did not have the internal resources required or the experience to deliver training.
Pure Planet approached Sigma to see if we could help given the experience of our dedicated L & D team.