Celebrating Growth: Shannon Rietmuller

Celebrating Growth: Shannon Rietmuller As part of our Celebrating Growth series, where we focus on employees who have risen through the ranks and are a shining example of how following your dream pays off, we talk to 23-year-old Shannon Rietmuller. Based across our sites in Cape Town, South Africa which deliver international operations, Shannon is […]
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Q&A – South Africa culture alignment training

Q&A – South Africa culture alignment training Many businesses recognise that offshoring part or all of their customer service function to specialist outsourcing companies in other countries or continents can be hugely beneficial financially. Naturally, however, some have concerns around how high standards will be maintained when offshoring this crucial aspect of their business to […]
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Why it’s such a challenge to recruit the best talent

Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]
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UK Energy Crisis – How customers were supported.

UK Energy Crisis – How customers were supported. I recently spent time with Sigma Connected colleagues in Australia, presenting at the Australian Energy Week conference. Whilst travelling back I had time to reflect on what I had learnt from my time there and the similarities between the UK and Australian energy market.  I left at […]
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How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]
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Offshoring to South Africa: a Q&A with Bevin Sandras

Offshoring to South Africa: a Q&A with Bevin Sandras Great and consistent customer service is the bedrock of any successful business, whatever the industry. Ensuring customers’ needs and demands are met in a timely, professional and friendly manner is crucial for companies to survive and thrive. Offshoring these services – particularly to South Africa – […]
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retail customer service

Top 7 retail customer services mistakes

The top 7 retail customer service mistakes that businesses make, and how to fix them When it comes to retail business success, customer service is critical. With the industry commanding a massive $23.7 trillion worldwide, buyers stick to brands they can trust. 58% of retail customers said customer service heavily influenced their decision to buy. […]
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Christmas customer service

Christmas customer service checklist

Christmas is coming: How to deal with an increase in customer service activity The average retailer experiences a 75% increase in customer service requests during the Christmas period. The uptick in enquiries over the holidays places enormous pressure on customer service teams each year. Preparing months in advance for the festive rush ensures that your […]
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