Smart meters: A solution to the energy crisis

Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
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The difference between good and great customer service

The difference between good and great customer service The world of customer service has changed considerably in the last decade. It used to be that companies could rely on offering a good product at a reliable price – get that balance right, and the business should be on track to succeed. However, in a digital […]
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Can you trust an outsource partner to manage your complaints?

Can you trust an outsource partner to manage your complaints? The key to overall success is finding a partner that shares common values and ethos with your business, whose management you can trust and work with, where the outsourcer will positively enhance your brand and reputation. At a point where the customer experience is already […]
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Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
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Beating recruitment problems in today’s industry

How to overcome recruitment problems in today’s financial industry The financial sector is currently experiencing high staff shortages and attrition following the COVID-19 pandemic. According to the most recent statistics from the recruitment technology provider Broadbean, the number of professionals applying for new jobs fell 37% between February 2021 and February 2022, while vacancies spiked […]
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Help your customers: 5 ways to deal with debt

Help your customers: 5 ways to deal with debt The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, […]
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Handling customer complaints in Financial Services

How to Handle Handling an Increase in Customer Complaints in Financial Services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due […]
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How do you manage your team?

Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team.  One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
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What makes self-managed teams successful?

In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets.  Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
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