Human element

How to keep the human element in customer service

How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]
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Why South African businesses should consider impact sourcing

Why should South African businesses consider impact sourcing? In conversation with Aeysha Coetzee-Ismail. The Covid pandemic has had an impact on every individual and every industry, but the effects have been more significant for people in lower-income communities. By investing in impact sourcing, Sigma Connected is able to grow and retain its employee numbers while providing opportunities […]
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The Human Touch

The Human Touch Significant advances in technology over the past few decades have transformed the way companies deal and interact with customers – enabling even more products and services to be tailored to individual needs and specifications, improving efficiency with automated and streamlined processes. But while this friction-free way of working has proved attractive to […]
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4 reasons why human interactions beat digital

4 scenarios when digital customer service tools aren’t the best option AI (artificial intelligence) definitely has its place in customer service, with 35% of people saying they frequently use chatbots to resolve an issue. However, there are still many customers who would prefer to talk to a real person. With the ageing population and current […]
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How a human touch improves customer loyalty

How a human touch improves customer loyalty and retention A staggering 74% of customers say they’re more loyal to a company when they can speak to a real person instead of an automated system when they need assistance. Whilst digital solutions are great for improving efficiency and providing 24/7 support, it’s clear that human beings […]
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Why you should outsource the collections process

Why you should consider outsourcing your collections The global market value for outsourcing customer service is set to reach almost $82 billion in 2022, as more companies realise that they don’t need in-house customer service teams to provide great customer experiences. Outsourced and in-house collection teams are a vital customer touchpoint and an essential part […]
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The energy price cap and what it really means

The energy price cap and what it really means It’s a worrying time financially for millions of customers, with households in England, Scotland and Wales facing the steepest ever increase in bills amid a record rise in global gas prices. With the regulator Ofgem last week announcing an energy price cap rise of 54%, customers […]
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Consequences of late payments

The consequences of late payments for your business

The Consequences of Late Payments for Your Business Late payments are putting the survival of many UK companies at risk. In fact, 1 in 3 business leaders agree that late payments pose the most significant threat to their organisation. When a company relies on timely payments, they can’t afford to ignore the importance of a […]
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How to make collections more straightforward

How to make the debt collection process more straightforward With the pandemic having such a devastating impact on so many areas of people’s lives, from employment to health, we’re currently heading into a period of economic difficulty. The poorest half of the UK’s population have seen their disposable incomes fall by an average of £110 […]
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