Water Revenue Assurance Case Study

Water Revenue Assurance How we assisted our client with a revenue assurance programme Get Connected ‘Despite some of the challenges we have all faced during the pandemic, we cannot ignore what a massive success this has been.’ The challenge Our client provides water and wastewater services to approximately 3.2 million homes. With a higher than average level […]
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Collections Case Study

Collections How we delivered and consistently improved performance for early collections for a client. Get Connected Overview How we delivered and consistently improved performance on early collections for a client. The challenge During periods of high customer call demand, our client regularly moved resource from collections to front line customer service to ensure they were able to answer calls […]
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Consumer vulnerability blog

Consumer vulnerability – an insightful panel discussion

Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended the breakout session, and for the positive […]
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