Vulnerable customers: How are Sigma reaching out?

The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills or […]
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Sigma to plant a forest of trees to recognise employee growth

Environmental tree planting project helps Sigma celebrate new staff A unique partnership has seen a forest of 1,000 trees being planted to celebrate new staff joining an award-winning business outsourcing provider. Sigma Connected has purchased a forest of young trees with the dual aim of helping to cut carbon emissions and to celebrate new colleagues […]
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Energy Client – Complaint Management

Complaint Management Clearing a client’s complaints backlog with a high success rate Get Connected 40 % Higher close rates 9980 Higher close rates The challenge A leading provider in the energy sector received a high volume of complaints and lacked the resources internally to deal with the backlog that was mounting up. The IT system […]
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