Smart Meter Appointments

Smart Meter Appointments How we assisted with smart meters and installations Get Connected Overview How we assisted a large UK energy supplier in its drive to communicate with customers about the benefits of Smart Meters and installations. The challenge Energy suppliers in the UK are required to offer all customers Smart Meters by December 2021. Longer […]
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Self-managed teams and the changing shape of customer service

During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They have been a hugely popular addition to our online […]
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Scottish Power and Tonik Case Study

Scottish Power and Tonik Case Study Clearing a client’s complaints backlog with a high success rate Get Connected 40 Advisors set up in one week Overview Supporting ScottishPower by ensuring a new team of advisors were ready at short notice to deal with Tonik customers after they went into administration. The challenge With Tonik going into administration, ScottishPower […]
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