Collections How we delivered and consistently improved performance for early collections for a client. Get Connected Overview How we delivered and consistently improved performance on early collections for a client. The challenge During periods of high customer call demand, our client regularly moved resource from collections to front line customer service to ensure they were able to answer calls […]
- November 9, 2021
- By Press Office
- Blog, Complaint Management, ReachOut
Vulnerable customers: How are Sigma reaching out?
The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills or […]
- August 10, 2021
- By Press Office
- Finance, Finance, Finance, Resources
Bounce Back Loans – a fine balancing act for lenders
With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business Interruption Loan Scheme. At this critical economic moment, with around £76 billion […]