Telecommunications Archives

November 15, 2021
By sc_admin
Case Studies, ReachOut

ReachOut Energy case study

ReachOut How our groundbreaking ReachOut service helped a leading energy company’s customers struggling with debt Get Connected 15 % Positive engagement 20 % Back in touch with client Overview With the coronavirus pandemic triggering financial difficulties for many people, Sigma’s groundbreaking ReachOut service has been used to assist a leading energy company’s members struggling with debt. The […]

November 8, 2021
By Press Office
Blog, Customer Services

Self-managed teams and the changing shape of customer service

During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They have been a hugely popular addition to our online […]

September 2, 2021
By Press Office
Acquisition, Complaint Management, Contact Centre, News, Offshoring, Retail, Telecommunications, Telecommunications, Telecommunications, Travel

Sigma to plant a forest of trees to recognise employee growth

02 Sep 2021 Sigma to plant a forest of trees to recognise employee growth Environmental tree planting project helps Sigma celebrate new staff A unique partnership has seen a forest of 1,000 trees being planted to celebrate new staff joining an award-winning business outsourcing provider. Sigma Connected has purchased a forest of young trees with […]

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ReachOut Energy case study

Self-managed teams and the changing shape of customer service

Global growth continues as Sigma Connected appoints new Chief Strategy Officer

Sigma Connected unveils new Community Foundation with R10,000 charity donation

Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment

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