Sigma delivers supportive and integrated end-to-end customer contact solutions
Prevailing economic conditions and a consumer shift towards digital shopping, have undoubtedly combined to create a challenging and competitive marketplace for retailers. As a result, high street closures are becoming an all too familiar occurrence as retailers fight for customers across multiple purchase and contact platforms.
Sigma delivers supportive and integrated end-to-end customer contact solutions for its retail clients across customer contact channels, including voice, SMS, email, letter and webchat. With the ability to pivot seamlessly between channels, the end-customer benefits from an improved customer journey, regardless of the channel used.
We can provide a range of services with rapid deployment so you can be confident that your customers’ needs are met straight away. See how we can help you during the current Christmas demand busy period.