Contact Centre Training

Contact centre training Providing your people with the training they need Bespoke contact centre training for your staff. Get Connected We design, build and deliver training programmes to help you improve the skills of your front-line customer advisors With automation and AI taking care of the routine and repetitive tasks in many contact centres, the […]
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Offshoring Solutions

Offshoring solutions Call centre expertise in South Africa Our offshore operation in Cape Town provides a cost-effective, professional outsourcing solution Our offshore operation in Cape Town provides a cost-effective, professional outsourcing solution Get Connected Competitive professional offshore services for UK clients We have held an offshore presence since 2009, delivering services for leading blue chip […]
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ReachOut – Helping With Problem Debt

ReachOut Vulnerable people management Helping you engage and support hard to reach customers with problem debt. Get Connected Problem debt engagement Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut […]
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Customer acquisition

Acquisition services Helping you acquire new customers Our range of services can help you over a short period of time by relying on tried and tested strategies for finding and keeping customers. Get Connected Inbound and outbound sales solutions We have incredibly successful outbound and inbound sales campaigns, geared towards a wide range of industries, […]
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Complaint Management

Complaint management Handling complaints thoroughly and quickly Effectively dealing with complaints from customers is an opportunity for you to reduce customer churn and improve business processes. Get Connected Sigma Connected has extensive complaint management expertise We can provide you with a range of effective complaint management services, including access to our senior team with industry […]
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Collections

Collection services Helping you collect payments quickly and on time A comprehensive end-to-end solution for collecting your outstanding revenues. Get Connected Improving the cashflow of your business We offer a range of services for debt recovery solutions, from early-stage collections to late-stage collections, on to our own DCA. Some clients appoint us to manage the […]
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Customer Services

Customer services Providing the best customer experience We can deliver a wide range of customer service contact solutions for you. Get Connected Customer experience is key The ways in which customers choose to communicate has dramatically changed over the last five years. Traditional contact channels With traditional contact channels now supported by digital communications, your […]
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