Sigma differs from many outsourcers; as a company, our journey started with handling debt purchasing. Even though we have evolved and focus more on customer contact solutions, we have still retained our embedded risk and debt pricing functions. This strategy, allows us to analyse portfolios based on their performance and to help identify areas that require improvements; where necessary, our strategies are adjusted to help achieve this.
Working with several of our clients, we use our ‘Value Add Engine’, so that more effective and better-tailored collections strategies, can be utilised as a part of an early or late-stage collections strategy.
|1||Reporting & Profiling
||Reduced in-house costs
|2||Load Point Forecasting
|3||Load Point Strategy
||Reduced churn and improved NPS