Customer services

Providing the best customer experience

We can deliver a wide range of customer service contact solutions for you.

Combination-8

Customer experience is key

The ways in which customers choose to communicate has dramatically changed over the last five years.

Traditional contact channels

With traditional contact channels now supported by digital communications, your customers will expect to reach you on their preferred channel at a time that works for them.

Customer services

While technology has a large role to play, great customer service delivered by humans is crucial as well, whatever the stage of the customer lifecycle. We have extensive experience in using both digital channels and customer service agents to deliver amazing customer experiences and call center outsourcing services which are a true reflection of your brand.

Customer retention strategies and win-back campaigns

Retaining your customers can be extremely challenging but it is an essential part of your business growth.

Providing a great customer experience can support your retention strategy and we can help you with that as a customer contact solution provider.

We run retention campaigns for you when customer contracts may be coming to an end or engage your customers when communication may be limited due to a lack of resources.

Benefits

Save costs

We can save you the cost of recruiting and training your own team. Plus every customer we retain for you is one less you need to attract.
Improve customer loyalty

We can help you increase customer loyalty by improving communication and creating a one-on-one relationship with your customers.

Billing enquiries & queries, customer refunds, cyclical activity including joiners, leavers and movers

This forms a staple part of the customer service work that we can deliver for you. The opportunity to explain bills to customers can reduce complaints.

Benefits

Quality

Well-trained, experienced customer service advisors can handle a wide variety of your customers’ queries. This reduces the need to transfer calls and will improve the customer experience.
Seamless contact channel integration

As experts in customer contact, we can pivot between contact channels without losing conversation history, improving the overall experience for your customers.

Other services

Contact us

    When you submit this form, your contact details will be processed by Sigma Connected in line with our Privacy Policy. You can opt out at any time by emailing ‘Unsubscribe’ to enquiries@sigmaconnected.com