Outsourcing contact centre solutions to South Africa
We deliver services for many of our successful long-term partnership contracts from our contact centre operations in South Africa. A mirror image of our contact centres in the UK, they have world class technology, experienced customer advisors and expert management.
But why South Africa?
Offshore Outsourcing Services
Benefits of outsourcing your customer services to South Africa
Through Impact Sourcing, we actively recruit individuals who are socially or economically disadvantaged, reaching untapped local potential and helping to increase opportunities in the communities we work in. And, if there are barriers to taking on a position, transport for example, we will provide a solution. Happy staff means happy customers, and we do everything we can to support our people not just with their career development r (90% of our promotions are from within), but also with their welfare and wellbeing. This is why our staff retention rates are very high, and well above the average in Cape Town.
Our South African operation is an extension of our UK operation
A shared management structure means it is led and governed in the same way. The operating model is the same, the reporting, policies and procedures are the same and our values are as strong here as they are throughout our business.
Sigma Connected is authorised and regulated by the Financial Conduct Authority (FCA) and both our UK and SA operations are Appointed Representatives, extending that FCA authorisation to cover both businesses. We provide extensive FCA regulation training to all our staff, whether in the UK or South Africa. We carry out continuous monitoring and weekly policy update checks to ensure everyone is working to the strictest code of conduct and rules.
“I love being a part of something larger that makes a difference. I love that everyone cares and that you have flexibility when needed, it means I am always learning. Sigma is people orientated and this makes you feel comfortable working for such a great company.”