Sigma has held a UK offshore presence since 2009 and has worked with several leading blue chip companies. South Africa has become an attractive place in which to outsource telephony and back-office functions.
Increasingly, several UK companies are looking for outsourcing solutions that provide the best of both worlds, such as the control and strength created in relationships obtained from using a local outsourcing business to help save operational costs. This is achieved by offshoring a proportion of the company’s operation to an established English-speaking outsourcer with similar customer focus and cultural values. Savings are accomplished by implementing good management and operational systems.
In addition to customer contact services, Sigma can also provide cost effective back-office processing. While India has traditionally been the low-cost destination for BPO, there are many more complex processes that require additional skills to go into the process or require customer contact. South Africa provides an effective and efficient solution for back and mid-office processes offshoring to other destinations can’t deliver.
Sigma can provide this end-to-end solution via our Cape Town operation, where the time difference is just 1 or 2 hours.