Top Customer Service Advisor Interview

Offshoring in South Africa Spotlight: Interview with a Customer Service Agent Whether it’s via telephone, email, or face-to-face, good customer service hinges on your ability to empathise with your customers. Empathy is a complex human emotion that invites you to feel as others feel about setbacks (or triumphs) in life. It is a pillar of […]
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This is South Africa Q & A with Bevin Sandras

This is South Africa Q & A with Bevin Sandras Great and consistent customer service is the bedrock of any successful business, whatever the industry. Ensuring customers’ needs and demands are met in a timely, professional and friendly manner is crucial for companies to survive and thrive. Offshoring these services – particularly to South Africa […]
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Delegates cutting ribbon to open contact centre in Mitchells Plain

Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment

Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment 08Jul 2022 A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies. Following an announcement earlier this year, Sigma Connected South Africa, […]
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