Can you trust an outsource partner to manage your complaints?

Can you trust an outsource partner to manage your complaints? The key to overall success is finding a partner that shares common values and ethos with your business, whose management you can trust and work with, where the outsourcer will positively enhance your brand and reputation. At a point where the customer experience is already […]
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Improving complaint handling by reducing re-opened & escalated complaints

Improving complaint handling by reducing re-opened & escalated complaints Get Connected 80 % Call quality score 265 % of collections target Overview As part of our ongoing continuous improvement activity for a major energy provider, Sigma Connected produces detailed analytics reports of service delivery in real time. When reviewing the reports, the operations team at […]
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Handling customer complaints in Financial Services

How to Handle Handling an Increase in Customer Complaints in Financial Services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due […]
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Complaint Management

Complaint Management Driving a better customer experience through improving a complaint management service Get Connected Overview Driving a better customer experience through improving a complaint management service. The challenge Our client, a leading energy company, was struggling to deal with the volume and complexity of complaints it was receiving, especially those relating to Smart Meters. […]
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Energy Client – Complaint Management

Complaint Management Clearing a client’s complaints backlog with a high success rate Get Connected 40 % Higher close rates 9980 Higher close rates The challenge A leading provider in the energy sector received a high volume of complaints and lacked the resources internally to deal with the backlog that was mounting up. The IT system […]
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