customer experience

  • Home
  • Tag: customer experience

Article 6 – How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure

Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t broke, don’t fix it”, but the reality is that in many cases legacy infrastructure […]
Read More