Q&A – South Africa culture alignment training

Q&A – South Africa culture alignment training Many businesses recognise that offshoring part or all of their customer service function to specialist outsourcing companies in other countries or continents can be hugely beneficial financially. Naturally, however, some have concerns around how high standards will be maintained when offshoring this crucial aspect of their business to […]
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ReachOut shortlisted in the 2022 ECCCSAs

ReachOut shortlisted in the 2022 ECCCSAs We received tremendous news today that we are shortlisted in the widely respected European Contact Centre & Customer Service Awards for our ReachOut initiative. ReachOut, which has already won a series of awards across the BPO and contact centre sectors for how it successfully signposts customers who are struggling […]
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Why South Africa is the ideal offshore customer service location

Why South Africa is the ideal offshore customer service location Are you considering offshoring aspects of your customer service but unsure where to start? In this ebook, we debunk some of the myths surrounding offshoring, such as cultural and communication differences, high costs, and how difficult it is to find an outsourcing team that adopts […]
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South Africa Spotlight: How we create expert staff at Sigma Connected

South Africa Spotlight: How we create expert staff at Sigma Connected At Sigma Connected, we always put people first whether that’s our own teams, our clients, our clients’ customers or the community in which we operate. This policy is most clearly seen in our human approach to customer service, but it’s also an important factor […]
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UK Energy Crisis – How customers were supported.

UK Energy Crisis – How customers were supported. I recently spent time with Sigma Connected colleagues in Australia, presenting at the Australian Energy Week conference. Whilst travelling back I had time to reflect on what I had learnt from my time there and the similarities between the UK and Australian energy market.  I left at […]
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Connecting with our South African advisors

Offshoring to South Africa: Connecting with one of our Customer Service advisors Whether it’s via telephone, email, or face-to-face, good customer service hinges on your ability to empathise with your customers. Empathy is a complex human emotion that invites you to feel as others feel about setbacks (or triumphs) in life. It is a pillar […]
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How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]
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retail customer service

Top 7 retail customer services mistakes

The top 7 retail customer service mistakes that businesses make, and how to fix them When it comes to retail business success, customer service is critical. With the industry commanding a massive $23.7 trillion worldwide, buyers stick to brands they can trust. 58% of retail customers said customer service heavily influenced their decision to buy. […]
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Retail in the digital age whitepaper

The changing face of retail: how to deliver customer service in the digital age Competition has steadily been heating up in the retail sector for some time. Customer preference toward online shopping is expected to continue as total worldwide sales are forecast to surpass $30 trillion (USD) by 2025. At the same time, retailers are […]
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Christmas customer service

Christmas customer service checklist

Christmas is coming: How to deal with an increase in customer service activity The average retailer experiences a 75% increase in customer service requests during the Christmas period. The uptick in enquiries over the holidays places enormous pressure on customer service teams each year. Preparing months in advance for the festive rush ensures that your […]
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