Why you should outsource the collections process

Why you should consider outsourcing your collections The global market value for outsourcing customer service is set to reach almost $82 billion in 2022, as more companies realise that they don’t need in-house customer service teams to provide great customer experiences. Outsourced and in-house collection teams are a vital customer touchpoint and an essential part […]
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The energy price cap and what it really means

The energy price cap and what it really means It’s a worrying time financially for millions of customers, with households in England, Scotland and Wales facing the steepest ever increase in bills amid a record rise in global gas prices. With the regulator Ofgem last week announcing an energy price cap rise of 54%, customers […]
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Consequences of late payments

The consequences of late payments for your business

The Consequences of Late Payments for Your Business Late payments are putting the survival of many UK companies at risk. In fact, 1 in 3 business leaders agree that late payments pose the most significant threat to their organisation. When a company relies on timely payments, they can’t afford to ignore the importance of a […]
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Get paid on time

Helping customers pay on time: Our top 3 approaches

Helping customers pay on time: our top 3 approaches Over 50,000 SME businesses go bust each year due to problems caused by late payments. Therefore, businesses that rely on regular payments from customers to stay afloat must ensure that those payments arrive on time. To help companies prevent late payments from impacting them negatively, we’ll […]
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How to make collections more straightforward

How to make the debt collection process more straightforward With the pandemic having such a devastating impact on so many areas of people’s lives, from employment to health, we’re currently heading into a period of economic difficulty. The poorest half of the UK’s population have seen their disposable incomes fall by an average of £110 […]
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Article 7 – An age abundant with renewable energy alternatives brings significant opportunities to Australian Utility providers

Consumers across the world are becoming more eco-conscious than ever before, and Australia is no different: 78% of Australians now support a target of net-zero emissions by 2050, and 60% say that we need to start taking action on climate change now no matter the costs. For Australian Utility companies, this represents a stark warning […]
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Article 5 – How Utility companies can leverage the advancements in the IoT industry for a better tomorrow

Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing drastically, so Utility companies need to change accordingly if they want to prosper. One of […]
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Article 4 – Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”

Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and customer engagement. However, the pressing demand for service experiences has led the shift to distributed energy resources (DERs) and […]
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Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future

There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
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