Sigma Connected secures Yu Energy contract

Sigma Connected secures Yu Energy contract 01Jul 2022 A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal […]
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Smart meters: A solution to the energy crisis

Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
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Speeding up smart meter installation

Speeding up smart meter installation Energy companies will likely appreciate the extra time the UK government has allowed for its smart meter rollout. However, it’s still crucial that companies make the installation process as simple and streamlined as possible to ensure that they meet the deadline, regardless of the extra time provided by the delay. So […]
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Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next

28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]
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Scottish Power sales

Scottish Power sales How we established an outbound sales team for Scottish Power. Get Connected 80 % Call quality score 265 % of collections target Overview Sigma Connected has an established, and ongoing relationship with ScottishPower specifically in Early Collections. In 2017, we expanded this relationship by establishing an outbound sales team to qualify leads […]
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Spark Energy Case Study – Training an established energy supplier

Spark Energy Case Study – Training an established energy supplier Get Connected 80 % Call quality score 265 % of collections target ‘Our ‘Right First Time’ percentage has gone up since the training we received, which has been fundamental in giving us the ability to handle calls appropriately.’ – Spark Energy account manager Overview In […]
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