Handling customer complaints in Financial Services

How to Handle Handling an Increase in Customer Complaints in Financial Services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due […]
Read More

Collections Case Study

Collections How we delivered and consistently improved performance for early collections for a client. Get Connected Overview How we delivered and consistently improved performance on early collections for a client. The challenge During periods of high customer call demand, our client regularly moved resource from collections to front line customer service to ensure they were able to answer calls […]
Read More

Vulnerable customers: How are Sigma reaching out?

The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK.   Mental health and financial struggles often go hand-in-hand and presently more people than ever before are unable to pay their bills […]
Read More

Why outsource – Discover how outsourcing can benefit your business

With many people still working from home under lockdown, the sheer flexibility that outsourcing affords cannot be understated. Whether you want to build capacity or streamline the operations of your business, contracting a third party to support you could be the solution. Many other businesses like yourselves would agree and our contact centre has doubled […]
Read More

Bounce Back Loans – a whitepaper

Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan Scheme (CBILS), the Coronavirus Larger Business […]
Read More

Bounce Back Loans – a fine balancing act for lenders

With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business Interruption Loan Scheme. At this critical economic moment, with around £76 billion […]
Read More

Sigma features highly on Women in Credit Awards shortlist!

26 Jul 2021 Sigma features highly on Women in Credit Awards shortlist! The Women in Credit Awards is highly respected in the industry and exclusively champions the work of women across the credit and financial services industry.  Sigma Connected is proud to announce that we have been shortlisted in six categories at this year’s Awards. We have been […]
Read More

Boost to leadership team with financial services specialist

21 Jan 2021 Boost to leadership team with financial services specialist The Sigma Financial Group, a growing Midlands outsourcing business, has announced the appointment of a new director who will lead the firm’s expansion into the financial services sector in the UK and South Africa. Sigma offers ‘white label’ customer contact centre services across the energy, […]
Read More