Top Customer Service Advisor Interview

Offshoring in South Africa Spotlight: Interview with a Customer Service Agent Whether it’s via telephone, email, or face-to-face, good customer service hinges on your ability to empathise with your customers. Empathy is a complex human emotion that invites you to feel as others feel about setbacks (or triumphs) in life. It is a pillar of […]
Read More

This is South Africa Q & A with Bevin Sandras

This is South Africa Q & A with Bevin Sandras Great and consistent customer service is the bedrock of any successful business, whatever the industry. Ensuring customers’ needs and demands are met in a timely, professional and friendly manner is crucial for companies to survive and thrive. Offshoring these services – particularly to South Africa […]
Read More

Sigma Connected secures Yu Energy contract

Sigma Connected secures Yu Energy contract 01Jul 2022 A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal […]
Read More