Can you trust an outsource partner to manage your complaints?

Can you trust an outsource partner to manage your complaints? The key to overall success is finding a partner that shares common values and ethos with your business, whose management you can trust and work with, where the outsourcer will positively enhance your brand and reputation. At a point where the customer experience is already […]
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Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs

21 Mar 2022 Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which offers ‘white label’ […]
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Why you should outsource the collections process

Why you should consider outsourcing your collections The global market value for outsourcing customer service is set to reach almost $82 billion in 2022, as more companies realise that they don’t need in-house customer service teams to provide great customer experiences. Outsourced and in-house collection teams are a vital customer touchpoint and an essential part […]
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Why outsource – Discover how outsourcing can benefit your business

With many people still working from home under lockdown, the sheer flexibility that outsourcing affords cannot be understated. Whether you want to build capacity or streamline the operations of your business, contracting a third party to support you could be the solution. Many other businesses like yourselves would agree and our contact centre has doubled […]
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Providing outsourced collections for Avon

Avon Providing outsourced collections for Avon Get Connected 80 % Call quality score 265 % of collections target Overview Avon, the global makeup and skin care brand appointed Sigma to improve their collections performance by offering an efficient service – quickly and effectively. The challenge With Avon historically offshoring its collections services to India, Sigma needed […]
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Staff shortages and how businesses should adapt to get through it

It’s certainly no secret that labour shortages across the UK are biting hard and the situation is seeing a negative and hugely worrying impact on the country’s post-pandemic economic recovery. There are several factors contributing to this. Brexit has created a shortage of European labour available to work in the hospitality and leisure sector, amongst […]
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National award win for outsource firm Sigma

29 Nov 2016 National award win for outsource firm Sigma One of the region’s leading business outsource firms has scooped a major award for its success in the UK’s energy sector. The Sigma Financial Group, which employs over 450 staff at its offices in Birmingham and Redditch, came top in the Best Outsourcing Initiative of […]
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