How do you manage your team?

Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team.  One of the most traditional management styles is command and control: a single leader is in charge of a group of managers, who in turn run […]
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What makes self-managed teams successful?

In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets.  Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has been around since the 1960s. […]
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How do self-managed teams improve job satisfaction?

How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams.  Employing innovative team […]
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What is a self-managed team and how does it work

Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of innovative ways to make the most of their employees’ skills […]
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Are self-managed teams changing the shape of customer experience?

We are fortunate here at Sigma that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey to support customers during what are unique times. This paper presents a…
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