Q&A – South Africa culture alignment training

Q&A – South Africa culture alignment training Many businesses recognise that offshoring part or all of their customer service function to specialist outsourcing companies in other countries or continents can be hugely beneficial financially. Naturally, however, some have concerns around how high standards will be maintained when offshoring this crucial aspect of their business to […]
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Spark Energy Case Study – Training an established energy supplier

Spark Energy Case Study – Training an established energy supplier Get Connected 80 % Call quality score 265 % of collections target ‘Our ‘Right First Time’ percentage has gone up since the training we received, which has been fundamental in giving us the ability to handle calls appropriately.’ – Spark Energy account manager Overview In […]
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Training an established supplier

Training an established supplier How we helped Spark Energy develop a bespoke and comprehensive training programme, to maximise collections opportunities. Get Connected ‘It was brilliant. The activities will help bring enthusiasm and the discussions will give everyone the skills they need going forward.’ – Spark Energy customer services advisor Overview Launched in 2008, Spark Energy […]
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Training new energy start up

Training new energy start up How we helped energy provider Pure Planet establish a strong reputation for service by providing quality training to its advisors. Get Connected 80 % Call quality score 265 % of collections target Overview How we helped energy provider Pure Planet, a new challenger in the highly competitive Energy sector, establish a […]
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