Global growth continues as Sigma Connected appoints new Chief Strategy Officer

Global growth continues as Sigma Connected appoints new Chief Strategy Officer Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. The company, which offers contact centre services from its offices in the UK, South Africa and Australia, has appointed Peter Doveren into […]
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Why it’s such a challenge to recruit the best talent

Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]
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ReachOut shortlisted in the 2022 ECCCSAs

ReachOut shortlisted in the 2022 ECCCSAs We received tremendous news today that we are shortlisted in the widely respected European Contact Centre & Customer Service Awards for our ReachOut initiative. ReachOut, which has already won a series of awards across the BPO and contact centre sectors for how it successfully signposts customers who are struggling […]
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UK Energy Crisis – How customers were supported.

UK Energy Crisis – How customers were supported. I recently spent time with Sigma Connected colleagues in Australia, presenting at the Australian Energy Week conference. Whilst travelling back I had time to reflect on what I had learnt from my time there and the similarities between the UK and Australian energy market.  I left at […]
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Midlands refugee charity benefits from £1,000 Sigma donation

Midlands refugee charity benefits from £1,000 Sigma donation 29Jun 2022 A Midlands-based business outsourcing firm has donated £1,000 to a charity which provides free guidance and advice on immigration, destitution and homelessness across Birmingham and the Black Country. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has […]
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Smart meters: A solution to the energy crisis

Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
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Speeding up smart meter installation

Speeding up smart meter installation Energy companies will likely appreciate the extra time the UK government has allowed for its smart meter rollout. However, it’s still crucial that companies make the installation process as simple and streamlined as possible to ensure that they meet the deadline, regardless of the extra time provided by the delay. So […]
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Providing outsourced collections for Avon

Avon Providing outsourced collections for Avon Get Connected 80 % Call quality score 265 % of collections target Overview Avon, the global makeup and skin care brand appointed Sigma to improve their collections performance by offering an efficient service – quickly and effectively. The challenge With Avon historically offshoring its collections services to India, Sigma needed […]
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The UK energy market ‘crisis’

Anyone reading the news today in the UK will have seen the extensive headlines and reporting on mounting fears for the country’s energy market, with FTSE stocks falling and companies struggling. With gas prices up 70% in a little over a month, some energy providers face bankruptcy and there is even talk of a multi-billion-pound […]
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