ReachOut shortlisted in the 2022 ECCCSAs

ReachOut shortlisted in the 2022 ECCCSAs We received tremendous news today that we are shortlisted in the widely respected European Contact Centre & Customer Service Awards for our ReachOut initiative. ReachOut, which has already won a series of awards across the BPO and contact centre sectors for how it successfully signposts customers who are struggling […]
Read More

Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
Read More

Sigma Connected to provide award-winning ReachOut service to Nationwide members

Sigma Connected to provide award-winning ReachOut service to Nationwide members 30 May 2022 Business process outsourcer Sigma Connected has agreed a deal with Nationwide Building Society to provide its award-winning ReachOut service to the building society’s members. The agreement, which is the first Sigma Connected has signed with a bank or building society, will see […]
Read More

What role must brands play to support customer wellbeing

What role must brands play to support customer wellbeing? How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just about every platform, brands […]
Read More

Sigma Connected wins Anglian Water vulnerable customer support contract  

21 Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract   A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the […]
Read More

Vulnerable customer support

Vulnerable customer support How we supported ScottishPower with their most vulnerable customers Get Connected Overview Since 2013, Sigma Connected has supported ScottishPower with their customer experience and contact solutions. Through delivering a high performance throughout the relationship, ScottishPower continue to add new services to the partnership. The challenge ScottishPower is constantly seeking to improve the […]
Read More

Giving vulnerable customers the best experience

Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]
Read More

Day In The Life Of A ReachOut Pathfinder

Day In The Life Of A ReachOut Pathfinder Our ground-breaking ReachOut initiative has won two industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible support. A vital and integral […]
Read More