Sigma Connected wins Anglian Water vulnerable customer support contract  

21 Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract   A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the […]
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Article 3 – How the Utility sector is primed to leverage data and build a customer-centric future

There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up by technology. In order to face these challenges and opportunities head-on, the sector needs […]
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Water Revenue Assurance Case Study

Water Revenue Assurance How we assisted our client with a revenue assurance programme Get Connected ‘Despite some of the challenges we have all faced during the pandemic, we cannot ignore what a massive success this has been.’ The challenge Our client provides water and wastewater services to approximately 3.2 million homes. With a higher than average level […]
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Article 2 – Increase in utility cost, pressure and expectations by Government and customers to reduce the cost to end consumer – requires a digital transformation in the utility Sector

The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]
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Why outsource – Discover how outsourcing can benefit your business

With many people still working from home under lockdown, the sheer flexibility that outsourcing affords cannot be understated. Whether you want to build capacity or streamline the operations of your business, contracting a third party to support you could be the solution. Many other businesses like yourselves would agree and our contact centre has doubled […]
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Energy sector crisis – what next for water?

There continues to be extensive debate about the current state of the UK’s energy sector and the turbulent time ahead for many of the energy companies and their customers. Over and above anything, our thoughts continue to go out to anyone who is personally affected. We too have seen natural uncertainty in our own people […]
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