2011

Sigma Launched

Mike Harfield and Gary Gilburd set up Sigma to support tier 1 clients

2013

Sigma acquires CCSG

CCSG is a debt recovery business with over 30 years experience. Once acquired, Sigma grows by 130 FTE overnight

2015

Awards

Midlands Contact Centre Award for Outsourcing partnership of the year & Utilities & Telecomms Award for 2015, Energy team of the year

2016

Energy sector specialism

Sigma started to focus exclusively on the energy sector. Sigma partners with BMet to train candidates to become potential employees, by offering a course in customer service .Turnover reaches £10m Expanding territories Sigma partnered with Digicall, a £70m turnover contact centre business, and branched into South Africa. Awards Utilities & Telecoms for Best outsourcing initiative of the year Utilities & Telecoms Award for Best joint customer service initiative of the year UK Contact Centre Award for Outsourcing partnership of the year for the second year running

2017

Birmingham Children’s Hospital

Sigma started supporting Birmingham Children’s hospital as a charity

2018

A partner of choice

Sigma quadruples in size over 2 years through growth in existing clients and onboarding of new clients Financial Sector Sigma branched into the financial sector Awards Utilities & Telecoms Award for Leader of the year – Transition & Implementation, Gary Gilburd

2019

Water Sector

Water Sector Sigma branched into the water sector Awards UK Complaint Handling Awards - Gold Award for outsourced complaint handling Utilities & Telecom Award for Energy Team of the Year – Collections

2020

New services available

Launched Mclaren Credit Services & ReachOut to support vulnerable customers

2021

New horizons

Mind Sigma started supporting Mind, a mental health charity in the UK New horizons Rebranded to Sigma Connected, now at c3,000 FTE and opened in Australia Telecoms Sigma Connected branched into the telecoms sector Continued growth Sigma Connected continues to have experience expediential growth in South Africa & the UK – hitting a £60mil turnover milestone Awards Credit Services Association Innovation Award for ReachOut Credit Services Association Innovation Award for ReachOut